The Stomio integration for Webex puts beta ticket activity directly into the Webex spaces your team already uses. When a tester opens a ticket or replies on a thread, the Stomio bot posts a clean summary into the paired space, complete with a deep link back to Stomio so anyone can jump in and respond.
Unlike OAuth-style integrations, Webex pairing happens by adding the Stomio bot to a space and confirming the connection. Any manager can pair the spaces they're a member of.
In this article
- Pair a Webex space with your Stomio workspace
- Route beta projects to Webex spaces
- Internal manager-only messages
- Disconnect a Webex space
Pair a Webex space
To pair a Webex space, you need a Stomio manager or owner account. Sign in to Stomio, go to Space → Integrations, find Webex in the list, and click Connect.
Stomio integrations list with the Webex tile and Connect button
That opens the Webex setup page, where you'll find the Stomio bot username (the email-style identifier the bot uses inside Webex). Copy it from the setup card.
Webex setup page showing the bot username with Copy button
In Webex, open or create a group space for your team, and add the Stomio bot as a member using the bot username shown on the setup page. The same step in Webex is Add people then paste the bot's email.
As soon as the bot joins the space, it posts a "Connect to Stomio" card. Click the Connect to Stomio button on the card.
The bot's Connect to Stomio adaptive card posted in a Webex space
That opens a confirmation page in your browser asking whether to pair the current Webex space with your Stomio workspace. Click Connect to finish pairing.
Stomio browser confirmation page with the Connect button
A couple of things to know about pairing:
- You must be signed in to Stomio when you click the card, and the Stomio email on your account must match the Webex email you're using in the space. This is how Stomio verifies you actually belong to the space you're pairing.
- A Webex space can be paired to one Stomio workspace at a time. If the space is already paired elsewhere, the bot lets you know and the connection is refused.
- Group spaces only. Direct-message Webex spaces cannot be paired.
Route beta projects to Webex spaces
After pairing, you'll see a Beta project routing section on the Webex setup page. Pick which Webex space should receive notifications for each beta project. One space can host multiple betas, so you can either route everything into a single team space or split notifications across spaces dedicated to specific products.
Beta project routing section on the Webex setup page
Owners see every active beta in the workspace. Regular managers only see the betas they're assigned to.
To remove a routing entry, just clear the Webex space field for that beta and leave it empty. New tickets on that beta will stop arriving in Webex.
Once a beta is mapped, new tickets and ticket replies in Stomio show up in the paired Webex space, threaded under the original ticket message so follow-ups stay grouped together.
Internal manager-only messages
By default, internal manager-only notes are not sent to Webex. These are messages that only Stomio managers see (testers never see them), and the safe default is to keep them off the connected Webex spaces.
If everyone in a particular Webex space is a manager who should also see those internal notes, you can flip the Send internal manager-only notes to this space switch on the row for that space. The toggle is per-space, so you can enable it on a private manager space and leave it off on a wider team space.
Anything posted to a Webex space is visible to every member of that space, including external participants. Double-check who's in the space before enabling internal-message visibility.
Disconnect a space
You can disconnect a Webex space at any time. Open the Webex setup page in Stomio and click Disconnect next to the space you want to unpair. Confirm in the modal that appears. Stomio will then:
- Stop sending notifications to that space.
- Remove any beta routing entries that pointed to it.
- Ask the bot to leave the Webex space.
Two access rules apply here:
- The per-space Disconnect can be performed by the workspace owner or by the manager who originally paired that space.
- To uninstall the entire Webex integration (removing all pairings at once), you need to be a workspace owner. That option is available on the main Integrations page.
Now that you've connected Stomio to Webex, you may also want to bring your development team into the loop through the Jira integration or get realtime updates in Slack.