Question 1

What counts as a beta project?

Accepted Answer

A beta project is a single structured testing program for one product or feature set. On the Team plan you get one active project at a time, with the option to add more for $200–$300/month each. Enterprise plans include a custom number based on your needs.

Question 2

What is a Workspace?

Accepted Answer

A workspace is the top-level environment for your organization. It's where you build your tester database, invite teammates, and create beta programs. Everything lives inside your workspace.

Question 3

What is a Manager?

Accepted Answer

A Manager is anyone from your organization who has access to the workspace. Managers can view data, create betas, and reply to tickets from testers. Both Team and Enterprise plans include unlimited Managers.

Question 4

What is a Tester?

Accepted Answer

A Tester is a customer or internal team member whose feedback you want to collect during a beta. There is no limit to how many Testers you can invite on any plan.

Question 5

What's the difference between a Manager and a Viewer?

Accepted Answer

Managers have full access. They can create betas, manage tasks, reply to tickets, and configure settings. Viewers have read-only access to data, results, and reports. The Viewer role is ideal for stakeholders and executives who need to follow progress without editing anything.

Question 6

Do I need to know how to code?

Accepted Answer

Not at all. Stomio is a no-code platform. You can design your full tester experience, set up tasks, and configure integrations without writing a single line of code.

Question 7

Does Stomio work on all devices?

Accepted Answer

Yes. Stomio is a web application that works across all major browsers and devices, so your testers can participate from desktop, tablet, or mobile.

Question 8

How long does it take to launch my first beta?

Accepted Answer

Most teams launch their first beta within a few hours. The AI Task Builder generates a complete task set from a product description, and you can preview and publish immediately. One Sr. Product Manager reported going from 2 days of manual setup to 2 hours with Stomio.

Question 9

Do you provide onboarding help for new teams?

Accepted Answer

Yes. All plans include basic onboarding to get you up and running quickly. Enterprise plans include extended onboarding sessions and team training to ensure your organization gets the most out of the platform.

Question 10

What types of products can I beta test with Stomio?

Accepted Answer

Stomio works for any structured beta program: smart devices, networking gear, security equipment, IoT products, and software. While it supports software betas, Stomio is purpose-built for enterprise teams managing betas for physical and connected products where tester coordination is complex.

Question 11

Can I embed Stomio into my own product?

Accepted Answer

Yes. Stomio offers an embeddable widget you can integrate into any webapp or web dashboard. Testers complete tasks and submit feedback without ever leaving your product.

Question 12

What integrations does Stomio support?

Accepted Answer

Stomio supports Jira integration (push tickets directly), Slack notifications, and Zapier on the Team plan. Enterprise adds Zoom scheduling, SSO through Okta and Duo, and can include custom integrations on request.

Question 13

Can I reuse tasks across different betas?

Accepted Answer

Yes. Stomio supports Task Templates at multiple levels. You can save any task set you create as a reusable template, and templates are shared across your entire workspace so any manager can use them in new betas. Stomio also provides built-in preset templates for common testing scenarios to help you get started even faster.

Question 14

What are Beta Labels and how do they work?

Accepted Answer

Beta Labels are beta-level tags you assign to testers within a specific beta program. They let you control which tasks each group of testers sees, for example showing setup tasks only to new testers or device-specific tasks to the right hardware group. You can assign labels during invitation, filter results by label, and share ticket visibility between testers with the same label.

Question 15

What are Workspace Tags?

Accepted Answer

Workspace Tags are workspace-level labels managed by admins to organize and categorize your tester database. Unlike Beta Labels which are scoped to a single beta, Tags persist across all programs and are useful for filtering, grouping, and quickly finding the right testers when setting up a new beta.

Question 16

What are Custom Fields?

Accepted Answer

Custom Fields are workspace-level attributes you define to capture additional information about your testers (like device model, department, or location). Managers can fill them in manually, or you can mark a field as required so testers provide the information themselves during onboarding. Custom Fields carry across all betas and are great for segmentation and reporting.

Question 17

Can I segment testers and control what they see?

Accepted Answer

Yes. Beta Labels let you group testers into segments and control which tasks each group sees. You can assign labels during invitations, filter results by label, and even share ticket visibility between testers with the same label. Labels can be imported from other betas in your workspace.

Question 18

How do I get results out of Stomio?

Accepted Answer

You can explore results directly in the platform using aggregated views, individual tester breakdowns, tag-based filtering, and AI Canvas queries. All data (tester lists, feedback, tickets, and results) can be exported to CSV at any time.

Question 19

What types of feedback can testers submit?

Accepted Answer

Testers can respond to structured tasks with ratings, free text, rankings, and file uploads. They can also submit tickets at any time with text, screenshots, and attachments. All responses are captured in-moment as testers work through their tasks.

Question 20

Can I run betas with testers in multiple languages?

Accepted Answer

Yes. All input fields and AI features (including AI Canvas, ticket analysis, and the AI Task Builder) work with any language. The platform interface itself is in English, but your tasks, questions, and tester responses can be in any language.

Question 21

Can I customize the tester experience with my own branding?

Accepted Answer

Yes. Enterprise accounts can use their own logo and apply basic branding to the tester-facing experience, so your beta feels like an extension of your product rather than a third-party tool.

Question 22

What happens when a beta ends?

Accepted Answer

You can archive a beta at any time. Archived betas retain all their data (results, tickets, tester activity) and can be reopened without restrictions as long as you have an active subscription. Nothing is lost.

Question 23

How does the AI Task Builder work?

Accepted Answer

Describe your product and what you want to validate. Stomio's AI generates a complete set of structured tasks with step-by-step micro-instructions and in-moment feedback prompts. You can preview, edit, and save them as templates for future programs. It typically reduces beta setup from days to hours.

Question 24

What is AI Canvas?

Accepted Answer

AI Canvas is a conversational AI layer that sits on top of all your beta data. Instead of manually reading hundreds of tester responses, you ask questions in natural language (like 'What are testers saying about battery life?') and get structured answers with rating distributions, sentiment breakdowns, and a clear read on what to focus on next.

Question 25

What are AI credits and what happens when I run out?

Accepted Answer

One AI credit is consumed each time you use the AI Insights button or send a message in AI Canvas. The Team plan includes 100 credits per month and Enterprise includes 500. Credits reset monthly. If you run out, you can wait for the next cycle or upgrade your plan.

Question 26

Does Stomio help me find testers, or do I bring my own?

Accepted Answer

You bring your own testers. Stomio is designed for managed beta programs where you already have a relationship with your testers (customers, partners, or internal teams). You invite them via email or a shareable link.

Question 27

Do my testers need to install anything?

Accepted Answer

No. Testers access their tasks and submit feedback through a web browser. No downloads or installs required. You can also embed the tester experience directly into your own webapp or dashboard using Stomio's embeddable widget.

Question 28

How does Stomio help with tester engagement?

Accepted Answer

Stomio uses structured micro-instructions that guide testers step by step, AI-generated engagement flows, in-moment feedback prompts, and a built-in ticketing system. This approach has helped teams go from the industry-average 10% engagement to over 70%.

Question 29

Can I reuse my tester database across multiple betas?

Accepted Answer

Yes. Your tester database is persistent across your entire workspace. Every tester's performance history, custom tags, and attributes carry over, so you know exactly who to invite to your next program based on past participation and feedback quality.

Question 30

Can I require testers to sign an NDA before accessing the beta?

Accepted Answer

Yes. You can attach NDA agreements to your beta program. Testers must accept the NDA before they can access any tasks or content, which is essential for pre-launch hardware and product betas.

Question 31

Is there a limit on how many testers I can invite to a single beta?

Accepted Answer

No. Both Team and Enterprise plans include unlimited testers. You can invite as many testers as your program needs without any per-seat charges.

Question 32

Can I share results with stakeholders who aren't in the platform?

Accepted Answer

Yes, in several ways. You can invite stakeholders as Viewers for read-only platform access, export data as CSV or PDF from AI Canvas, or connect your beta data to any AI platform through the MCP server for custom reporting.

Question 33

How is my data kept safe?

Accepted Answer

All data is encrypted in transit using TLS and encrypted at rest using AES-256. We also maintain redundant backups so your data is always protected and recoverable.

Question 34

Is Stomio compliant with GDPR?

Accepted Answer

Yes. Stomio is GDPR compliant. We encrypt all data in transit (TLS) and at rest (AES-256), maintain redundant backups, and give you full control over data retention and deletion. Stomio has also maintained continuous SOC 2 compliance since 2022, and enterprise plans include access to our latest SOC 2 report.

Question 35

What happens to my data if I cancel?

Accepted Answer

Your data remains accessible through the end of your billing cycle. After cancellation, we give you a 30-day grace period to export everything before it is permanently deleted.

Question 36

Can I try Stomio before committing?

Accepted Answer

Yes. Every new account gets a full 14-day free trial with access to all Team plan features. No credit card required. Just sign up and start building your first beta.

Question 37

Do I need to pay for draft betas?

Accepted Answer

No. You only use a beta slot when you publish and launch a beta. Draft betas don't count against your plan.

Question 38

How am I billed for additional betas?

Accepted Answer

Additional beta projects on the Team plan are billed at $200–$300/month each, prorated to your billing cycle. Enterprise plans include a custom number of betas agreed upfront.

Question 39

Can I switch between monthly and annual billing?

Accepted Answer

Yes. You can switch billing periods at any time from your workspace settings. Switching to annual is prorated, so you'll only pay the difference for the remainder of your current billing cycle.

Question 40

Do you offer startup pricing?

Accepted Answer

We love startups. If you're early-stage and not yet at Team plan scale, reach out at startup-program@stomio.io and we'll work something out.

Question 41

How does Enterprise pricing work?

Accepted Answer

Enterprise pricing is custom, based on your team size, number of beta projects, integrations, and support requirements. Book a demo call and we'll put together a tailored proposal, usually within 48 hours.

Question 42

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex) via Stripe for the Team plan. Enterprise customers can be invoiced directly with NET-30 terms.

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