Stomio

Hardware launch log

Hardware products that ran into trouble after launch, and what each company did about it. Every entry links to the company's own statement or to news coverage.

136 entries · Updated 30 October 2026

2026

Update problems#

Samsung: Bespoke AI 4-Door refrigerators

What happened
Owners in South Korea reported that after a SmartThings firmware update on 22 September 2026, some Bespoke AI 4-Door refrigerators, mostly 2024 or later models, lost power and cooling, with dark panels and units showing offline in the app.
How it was fixed
Samsung said it was taking emergency measures through its service centers, prioritizing affected customers and sending engineers on site, including during the Chuseok holiday.
Scale
Dozens of reports on the Samsung Members community, according to Star News Korea
Sources
BGR, Star News Korea
Connectivity#

Google: Nest Hub, Nest Mini and Google Assistant smart displays

What happened
Google Nest Hubs, Nest Minis and some third-party Google Assistant displays stopped processing voice commands and routines. Some screens went blank or stayed on the boot screen.
How it was fixed
Service was restored the same day, and Google confirmed the fix on its Google Home community. Google did not give a cause.
Sources
9to5Google, Tech Times
Caught before launch#

Core Devices (Pebble): Pebble Round 2

What happened
Pebble said mass production planned for May did not start because pre-production units showed a cosmetic problem with the stainless steel bottom case, and moved the start of shipments to July.
How it was fixed
The factory received a revised bottom case, and cases are inspected before assembly. The first watches were built by 30 September 2026, with pre-orders expected to ship by the end of December 2026.
Sources
Android Authority, Pebble, Pebble (2)
Update problems#

Signify (Philips Hue): Hue Bridge Pro

What happened
Some Hue Bridge Pro hubs stopped responding and showed a red status light after firmware 2071353020, released on 4 June 2026. Philips said it happened only when automatic updates were off and a long-pending update was installed manually.
How it was fixed
Firmware 2071401010 (13 July 2026) fixed the scenario. Philips offered free replacements for affected hubs whatever their warranty status.
Scale
Fewer than 100 devices, according to Philips
Sources
Philips Hue, Engadget, 9to5Google
Caught before launch#

Framework: Laptop 13 Pro

What happened
Framework told customers that while preparing mass production it had found an electrical grounding problem in the new haptic touchpad board and a display panel that did not initialize properly. First shipments moved from late June to late July 2026.
How it was fixed
A new touchpad board revision with mitigation firmware, and updated display firmware from the panel supplier. Orders stayed fully refundable.
Sources
Engadget, Phoronix
Connectivity#

Logitech: Options+ and G HUB apps for mice and keyboards (macOS)

What happened
Logitech said Options+ and G HUB stopped launching on macOS because a certificate the apps need had expired. Mice and keyboards lost their custom button, gesture and scroll settings, and the in-app updater stopped working.
How it was fixed
Logitech released manual patch installers and a certificate patch tool that restore users' settings, and advised users not to uninstall the apps.
Sources
Logitech, BleepingComputer

2025

Update problems#

Fairphone: Fairphone 4

What happened
Software update FP4.QREL.15.15.2 began rolling out around 22 December 2025, and some owners reported phones that would not start. Fairphone said it had found unexpected problems with the update.
How it was fixed
Fairphone withdrew the update and asked affected owners to contact support. In January 2026 its staff said fixes were in progress.
Sources
WinFuture, Fairphone Community Forum
Connectivity#

Eight Sleep: Pod smart bed systems

What happened
During the 20 October 2025 cloud outage, some Pod owners could not control their beds or log in to the app. Reports described Pods stuck heating or stuck in an inclined position.
How it was fixed
The CEO apologized, and a firmware update added Backup Mode, which lets the app control Pods 3, 4 and 5 over Bluetooth when the cloud is unavailable.
Sources
Eight Sleep, PCWorld
Update problems#

Walmart: Onn streaming devices

What happened
After the Android TV 14 update reached Onn streaming devices, owners reported units that boot-looped, froze on the boot animation or showed black screens. Devices that had been eligible stopped being offered the update.
How it was fixed
A revised build began rolling out in early July 2025 for the Onn 4K, 4K Pro and Stick models.
Sources
AFTVnews, Android Authority
Caught before launch#

Bigscreen: Bigscreen Beyond 2 VR headset

What happened
Bigscreen found a circuit board design flaw that made controller tracking less reliable than expected in some environments, after about 5,000 boards had been produced. It scrapped them and moved April and May orders to June.
How it was fixed
The boards were rebuilt with revised electronics developed with Valve to improve tracking. Beyond 2 began shipping in late June 2025.
Sources
UploadVR, MIXED, UploadVR (2)
Caught before launch#

Google: Pixel 9a

What happened
Google stopped Pixel 9a pre-orders while it checked a component quality issue affecting a small number of devices. It later said a passive component did not meet its quality standards for device longevity.
How it was fixed
Google fixed the affected units instead of shipping them. Pixel 9a went on sale on 10 April 2025 in the US, Canada and UK.
Sources
9to5Google, 9to5Google (2)
Connectivity#

Google: Chromecast (2nd gen) and Chromecast Audio

What happened
From 9 March 2025, Chromecast (2nd gen) and Chromecast Audio devices showed an 'Untrusted device' error and could not cast. Google called it a bug, and news reports linked it to an expired device-authentication certificate.
How it was fixed
From 13 March an over-the-air fix moved devices to a new certificate authority. Google advised against factory resets, handled already-reset devices separately and emailed owners an apology.
Sources
The Register, The Register (2), 9to5Google
Update problems#

Microsoft: Xbox Wireless Controller

What happened
After controller firmware 5.23.5.0, released on 25 February 2025, players reported unintended thumbstick movement, disconnections and wrong button inputs. Xbox Support said it was aware of an issue with the update.
How it was fixed
Microsoft advised reverting the firmware in the Xbox Accessories app where supported and said its teams were working on a solution.
Sources
Thurrott, PCWorld
Update problems#

Garmin: Forerunner, Fenix, Epix, Venu and Vivoactive watches; Edge bike computers

What happened
Owners of several Garmin watch lines and Edge bike computers reported devices stuck in a boot loop showing a blue triangle, often when starting a GPS activity. Garmin acknowledged that some devices were stuck on the startup screen and published recovery steps.
How it was fixed
Garmin advised a forced restart followed by a sync with Garmin Connect or Garmin Express. Some models needed a factory reset, which could erase data.
Sources
The Register, heise online, Notebookcheck

2024

Update problems#

Meta: Quest 2, Quest 3 and Quest 3S

What happened
From 25 December 2024, some Quest headsets failed to start after a system update and showed a 'device is corrupt' error. Meta paused the rollout and later cited a rare file-system race condition combined with a security patch that blocks rolling back the OS.
How it was fixed
Meta said most devices could be used normally again and offered free replacements for affected headsets, including out-of-warranty units.
Scale
A limited number of Quest 3S devices, according to Meta
Sources
Road to VR, UploadVR
Update problems#

QNAP: QTS 5.2.2 on TS-x53D and TS-x51 series NAS

What happened
After QTS 5.2.2.2950 build 20241114, some owners of certain QNAP NAS models reported they could not log in even after a reset. Some devices failed to boot, and some apps and services stopped working.
How it was fixed
QNAP withdrew the update and re-released a stable version within 24 hours, offering a firmware downgrade or support for affected users.
Scale
Nine models named by QNAP, including the TS-453D and TS-251D
Sources
The Register, Techzine
Recalls and repairs#

Apple: iPhone 14 Plus

What happened
Apple said the rear camera on a very small percentage of iPhone 14 Plus devices made from 10 April 2023 to 28 April 2024 may show no preview.
How it was fixed
Free repair by Apple or authorized providers for three years after first retail sale, with refunds for owners who had already paid for it.
Scale
A very small percentage of units made April 2023 to April 2024, according to Apple
Sources
Apple, GSMArena
Caught before launch#

Panic: Playdate Stereo Dock

What happened
Stereo Dock prototypes crashed often, Bluetooth pairing was unreliable and music did not sound good enough, while costs kept rising. Panic said the dock did not meet its quality standards.
How it was fixed
Panic paused the project and did not release the dock, saying it would announce any restart.
Sources
Panic, Time Extension
Update problems#

Apple: iPad Pro (M4)

What happened
After iPadOS 18 was released on 16 September 2024, some M4 iPad Pro owners reported tablets that would not turn on. Apple temporarily removed the update for those models, citing an issue affecting a small number of devices.
How it was fixed
Apple released iPadOS 18.0.1 on 3 October 2024, which enabled iPad Pro with M4 to update to iPadOS 18.
Scale
A small number of devices, according to Apple
Sources
Macworld, BleepingComputer, 9to5Mac
Update problems#

Google: Pixel Watch and Pixel Watch 2

What happened
Some first- and second-generation Pixel Watches stopped at a blank screen while installing Wear OS 5. Google paused the rollout on 26 September 2024, citing an issue affecting some Pixel Watch users.
How it was fixed
Google pointed owners to reset instructions. The Wear OS 5 update resumed for these watches in November 2024.
Sources
9to5Google, Droid Life, Android Headlines
Recalls and repairs#

Samsung: Galaxy Buds 3 Pro

What happened
Early buyers reported quality problems with Galaxy Buds 3 Pro units, including ear tips that tore on removal and issues with the LEDs and finish. Samsung said it had temporarily suspended deliveries to make sure all products met its quality standards.
How it was fixed
Deliveries were suspended for quality checks, pending orders could be cancelled and owners were directed to Samsung service. Shipping resumed in August 2024.
Sources
9to5Google, MobileSyrup
Update problems#

Sonos: Sonos app and speakers

What happened
Sonos released a redesigned app on 7 May 2024. Customers reported missing features such as music library browsing and playlist editing, and problems with volume, alarms, stability and adding new products.
How it was fixed
Sonos shipped app updates about every two weeks and said over 80% of the missing features were back by October 2024. Its CEO apologized in July 2024, and Sonos extended warranties by a year on some speakers.
Sources
Sonos, Sonos (2), 9to5Mac

2023

Update problems#

Google: Google Home and Google Home Mini (1st gen)

What happened
Some original Google Home and first-generation Home Mini speakers stopped working after an update: all four LEDs lit, the device did not respond and resets did not help. Google said a software rollout caused a small percentage of devices to stop working.
How it was fixed
Google said the issue was resolved for future updates and directed affected owners to customer support.
Scale
A small percentage of devices, according to Google
Sources
9to5Google, MobileSyrup
Recalls and repairs#

Meta: Elite Strap with Battery for Quest 3

What happened
Some buyers reported that the Quest 3 did not recognize the strap or that the strap did not charge. Meta said the cause was a firmware fault in the strap that users could not update themselves.
How it was fixed
Meta paused sales and restocked with corrected-firmware units from mid-December 2023. Affected owners get replacements through Meta Support, and in 2024 Meta emailed likely affected buyers offering voluntary replacements.
Sources
UploadVR, Road to VR
Update problems#

Google: Pixel 6 and later phones

What happened
After the Android 14 update, some Pixel 6 and later phones with several user profiles lost access to media storage or entered reboot loops. Google acknowledged the issue in its Pixel Help Community.
How it was fixed
Google pushed a Google Play system update to prevent new cases, and the November 2023 Pixel update fixed affected phones.
Sources
The Register, 9to5Google, Droid Life
Connectivity#

Bambu Lab: X1 and P1 series 3D printers

What happened
During a Bambu Cloud outage on 15 August 2023, a backlog of print jobs was later sent to printers. Some idle printers started printing without anyone starting them, and some owners reported hardware damage.
How it was fixed
Owners with damaged printers got repair help, spare parts and filament. Bambu added checks that discard old jobs and check the build plate, plus heater monitoring and LAN mode improvements.
Sources
Bambu Lab, Bambu Lab (2), The Register
Recalls and repairs#

Citizen: CZ Smart Gen-2 touchscreen smartwatch

What happened
Citizen said it had identified a technical issue affecting the user experience of its Gen-2 CZ Smart touchscreen models. Reviewers reported lag, battery drain, freezing and watch faces not displaying correctly.
How it was fixed
Citizen temporarily suspended sales of the touchscreen models and recalled review units while it investigated. Hybrid models were not affected.
Sources
9to5Google, Android Headlines
Recalls and repairs#

ASUS: ROG Ally handheld (2023)

What happened
Owners reported failing microSD card readers on the ROG Ally. ASUS said that under certain thermal stress conditions the card reader may malfunction.
How it was fixed
A firmware update adjusted fan speeds and failed units were serviced. In April 2024 ASUS extended the US card reader warranty from 12 to 24 months and offered reimbursement for damaged cards.
Scale
A small number of SD card readers, according to ASUS
Sources
The Register, Notebookcheck
Update problems#

HP: OfficeJet Pro 9020e series printers

What happened
A firmware update released in early May 2023 left some OfficeJet Pro 9020e printers showing a blue screen with error 83C0000B and unable to operate. HP said a limited number of printers were affected.
How it was fixed
HP said it was working on a fix and directed customers to HP support. Reports said affected printers had to be sent in for service.
Scale
A limited number of printers, according to HP
Sources
PCWorld, HotHardware
Connectivity#

ASUS: Wireless routers

What happened
Owners of a wide range of ASUS routers lost internet connectivity. ASUS said routine security maintenance had revealed an error in the configuration of its server settings file.
How it was fixed
ASUS corrected the server issue and apologized, advising a reboot, or a saved-settings hard reset if rebooting did not help.
Sources
ASUS, PC Perspective

2022

Connectivity#

Apple: Home app and HomeKit accessories

What happened
Apple's optional Home architecture upgrade shipped with iOS 16.2 on 13 December 2022. Users then reported accessories stuck updating, devices missing from the Home app and home sharing failing.
How it was fixed
Apple temporarily removed the upgrade option and said a fix was coming; users who had upgraded could not go back. The upgrade returned in iOS 16.4 in March 2023.
Sources
Engadget, 9to5Mac, Macworld
Update problems#

Samsung: Galaxy Watch 4 and Watch 4 Classic

What happened
Owners reported that some Galaxy Watch 4 units would not power back on after a reboot following firmware R8xxXXU1GVI3. Samsung halted the update's rollout.
How it was fixed
Samsung released firmware GVK4 with a power-related stability fix and directed owners of affected watches to Samsung support.
Sources
Android Police, 9to5Google
Recalls and repairs#

Apple: Apple Watch Series 6 (40mm)

What happened
Apple determined that the screen on a very small percentage of 40mm Apple Watch Series 6 devices, made between April and September 2021, may go permanently blank.
How it was fixed
A service program offered free repair for eligible units for two years after first retail sale.
Scale
A very small percentage of 40mm units, according to Apple
Sources
Apple, 9to5Mac

2021

Connectivity#

Amazon (Ring): Ring cameras and doorbells

What happened
An AWS outage in its US-EAST-1 region on 7 December 2021 left Ring owners unable to connect to their cameras, alongside disruption to other Amazon services. AWS said several network devices were impaired.
How it was fixed
AWS restored service the same day and published a root-cause summary. No Ring device change was announced.
Sources
Amazon Web Services, BleepingComputer
Update problems#

OnePlus: OnePlus 9 and 9 Pro

What happened
Days after OxygenOS 12 (Android 12) reached OnePlus 9 phones, users reported problems with mobile data, notifications, freezing and the display. OnePlus suspended the rollout.
How it was fixed
OnePlus released a new Android 12 build in stages that addressed those issues and said remaining ones would be fixed in later updates.
Sources
9to5Google, MobileSyrup
Update problems#

Google: Pixel 6 and Pixel 6 Pro

What happened
Google paused the December 2021 software update for Pixel 6 and Pixel 6 Pro after some users reported calls dropping or disconnecting.
How it was fixed
Google said it had a fix that would roll out by late January 2022, together with all the fixes planned for December.
Sources
9to5Google, Droid Life
Caught before launch#

Panic: Playdate handheld

What happened
Testing of the first 5,000 finished units found some batteries so drained that the console would not power on or charge. Panic halted production and delayed the first 20,000 units into 2022.
How it was fixed
All existing batteries were replaced with new ones from a different supplier. The first customer orders shipped on 18 April 2022.
Sources
Panic (press release), TechCrunch, Engadget
Connectivity#

Meta (then Facebook): Oculus Quest headsets and Ray-Ban Stories glasses

What happened
During Facebook's global outage on 4 October 2021, Quest owners reported missing game libraries and could not reach the store or social features. Ray-Ban Stories owners could not log in to the companion app.
How it was fixed
Services came back the same day. Meta said the outage stemmed from a faulty configuration change on its backbone routers.
Sources
Meta Engineering, NME, Input
Update problems#

Google: Chromebooks (Chrome OS 91)

What happened
After restarting into Chrome OS 91.0.4472.165, some Chromebook users could not log in and some devices boot-looped. A one-character error in the code was later identified as the cause.
How it was fixed
Google halted the rollout and issued 91.0.4472.167 on 21 July 2021; locked-out users could install it through guest mode.
Sources
The Register, 9to5Google
Update problems#

iRobot: Roomba i7 and s9

What happened
After software 3.12.8, some Roomba i7 and s9 owners reported navigation problems, including spinning, erratic paths and erased maps. iRobot said the update may have introduced bugs causing unusual behavior.
How it was fixed
iRobot rolled affected robots back to earlier software on request. Version 3.14.16 (May 2021) lists fixes for random circling and inefficient paths.
Sources
Inverse, Gear Patrol, iRobot
Recalls and repairs#

Apple: Apple Watch Series 5 and Apple Watch SE

What happened
Apple said a very small number of Apple Watch Series 5 and SE models running watchOS 7.2 or 7.3 would not charge after entering Power Reserve mode.
How it was fixed
watchOS 7.3.1 prevented the issue, and watches already affected were eligible for free mail-in repair.
Scale
A very small number of customers, according to Apple
Sources
Apple, The Register

2020

Connectivity#

iRobot: Roomba robot vacuums (iRobot Home app)

What happened
An AWS outage in US-EAST-1 on 25 November 2020 disrupted the iRobot Home app that Roomba owners use to control their vacuums, alongside other AWS customers.
How it was fixed
Service returned when AWS recovered, about 17 hours after the first errors, and AWS published a root-cause summary.
Sources
Amazon Web Services, SiliconANGLE
Connectivity#

Microsoft: Xbox Live on Xbox Series X and S launch day

What happened
On 10 November 2020, launch day for the Xbox Series X and S, Xbox Live had two outages. During the second one, users could not sign in.
How it was fixed
Microsoft resolved the first outage in a little over an hour and the sign-in problem shortly afterwards.
Sources
Video Games Chronicle, Data Center Knowledge
Update problems#

Apple: 13-inch MacBook Pro (Late 2013 and Mid 2014)

What happened
Some owners of 13-inch MacBook Pro models from late 2013 and mid 2014 reported black screens and machines that would not start after trying to install macOS Big Sur.
How it was fixed
Apple published recovery steps (power button, SMC and NVRAM resets) and asked owners to contact Apple Support if those did not work.
Sources
Apple, Engadget
Connectivity#

HP: HP printers used with macOS Catalina and Mojave

What happened
From 22 October 2020, macOS flagged HP printer drivers as malware and blocked them after their code-signing certificate was revoked, and many Mac users could not print to HP printers.
How it was fixed
HP said it had unintentionally revoked credentials on older Mac drivers. Apple reinstated the certificate, and HP recommended AirPrint in the meantime and offered updated software.
Sources
The Register, Malwarebytes Labs
Recalls and repairs#

Apple: AirPods Pro (1st generation)

What happened
Apple said some AirPods Pro could develop crackling or static that increases in loud environments, with exercise or on calls, or Active Noise Cancellation not working as expected.
How it was fixed
A service program replaces affected earbuds free after examination, now for three years from first retail sale.
Scale
Some units made before October 2020, according to Apple
Sources
Apple, 9to5Mac
Recalls and repairs#

Facebook (now Meta): Oculus Quest 2 Elite Strap

What happened
Owners reported the Elite Strap's plastic side struts cracking or breaking. Facebook said it affected a very small percentage of straps and later traced it to a processing inconsistency in some early units.
How it was fixed
Shipments were paused, with cancellation and refunds for pending orders. Sales resumed on 15 December 2020 with two-year coverage and free replacements for all Elite Straps.
Scale
A very small percentage of straps, according to Facebook
Sources
UploadVR, Road to VR, UploadVR (2)
Update problems#

Samsung: Blu-ray players (2015 models)

What happened
From mid-June 2020, some internet-connected 2015 Samsung Blu-ray players became stuck in endless reboot loops. Players that had never been connected to the internet were not affected.
How it was fixed
Samsung offered free mail-in repairs, with a free shipping label after online registration.
Scale
Thousands of owners reported the problem, according to The Register
Sources
Samsung, The Register

2019

Update problems#

Apple: HomePod

What happened
After HomePod software 13.2 was released on 28 October 2019, some HomePods stopped working and showed a white or red light, and resetting an affected unit could leave it unusable. Apple pulled the update and advised owners not to reset.
How it was fixed
Apple released HomePod software 13.2.1 and recommended updating to it.
Sources
9to5Mac, TidBITS
Recalls and repairs#

Bose: Noise-masking Sleepbuds

What happened
Owners reported Sleepbuds not charging fully, powering down unexpectedly, or both. Bose said software and firmware updates had not resolved it and that the battery, while safe, did not perform consistently enough to meet its standards.
How it was fixed
Bose discontinued the product and offered a full refund to all owners who returned units by 31 December 2019.
Sources
Bose, Engadget
Update problems#

Google: Google Home and Google Home Mini

What happened
Some Google Home and Home Mini speakers became unresponsive after a firmware update and showed four lit LEDs. Google acknowledged that a small number of devices were affected.
How it was fixed
Google said a fix to prevent the issue would roll out and replaced affected devices, including out-of-warranty units.
Scale
A small number of devices, according to Google
Sources
9to5Google, The Register
Recalls and repairs#

Apple: Apple Watch Series 2 and Series 3 (aluminum)

What happened
Apple said that in very rare circumstances a crack may form along the rounded edge of the screen on aluminum Apple Watch Series 2 and Series 3 models.
How it was fixed
A screen replacement program offered free replacement for eligible units for three years after first retail sale or one year from the program start, whichever was longer.
Sources
Apple, TechCrunch
Recalls and repairs#

Nintendo: Joy-Con controllers for Nintendo Switch

What happened
Owners reported Joy-Con control sticks registering movement without input, known as drift. In July 2019 Vice reported an internal Nintendo memo telling US support staff to repair affected Joy-Cons at no charge.
How it was fixed
Free repairs in the US according to the memo, with refunds for earlier paid repairs. Since 2023 Nintendo repairs drifting Joy-Cons free in the EEA, UK and Switzerland, even out of warranty.
Sources
Vice, Nintendo UK, Video Games Chronicle
Connectivity#

Raspberry Pi: Raspberry Pi 4

What happened
Raspberry Pi 4 boards would not power up from chargers using e-marked USB-C cables, which identified the board as an audio adapter. The board lacked a separate resistor the USB-C specification expects.
How it was fixed
Owners were advised to use the official power supply or non-e-marked cables. Board revision 1.2, available by early 2020, fixed the compatibility.
Sources
TechCrunch, CNX Software
Caught before launch#

Samsung: Galaxy Fold

What happened
Several review units developed display problems days before the planned 26 April 2019 release. Samsung linked them to impact on exposed hinge areas and, in one case, substances inside the device, and delayed the launch for further tests.
How it was fixed
Samsung extended the protective layer beyond the bezel, added hinge caps, reduced the hinge gap and added metal layers under the display. The Fold went on sale from September 2019.
Sources
TechCrunch, Samsung Newsroom, Engadget
Caught before launch#

Apple: AirPower wireless charging mat

What happened
Apple announced AirPower in September 2017 for release in 2018. After much effort, Apple concluded it would not meet its high standards.
How it was fixed
Apple cancelled the project and apologized to customers who had been looking forward to it.
Sources
TechCrunch, Engadget

2018

Connectivity#

Signify (Philips Hue): Philips Hue lights and account service

What happened
From Christmas Day 2018, many new Hue owners could not create accounts, log in, or link Hue to Amazon Echo and Google Home. Hue said it was seeing a lot of new activations.
How it was fixed
Hue said the issue appeared resolved on 27 December and advised setting up devices at quieter times.
Sources
TechCrunch, Gearbrain
Connectivity#

Amazon: Echo devices and Alexa (Europe)

What happened
On Christmas morning 2018, Alexa had intermittent connections in Europe for about two hours. Some new Echo owners could not set up their devices, and existing users lost music and smart home control.
How it was fixed
Amazon said Alexa was operating normally again after about two hours.
Scale
A peak of 2,183 Down Detector reports, according to TechCrunch
Sources
TechCrunch, Global News
Recalls and repairs#

Apple: iPhone X

What happened
Apple said some iPhone X displays may have touch issues because a component on the display module might fail, leaving the screen or part of it unresponsive or intermittent.
How it was fixed
Free display module replacement for three years after first retail sale, with refunds for owners who had already paid.
Sources
Apple, Fortune
Update problems#

Apple: Apple Watch

What happened
Apple released watchOS 5.1 on 30 October 2018, and some Apple Watches then got stuck on the Apple logo during installation. Apple pulled the update as a precaution, citing a small number of affected customers.
How it was fixed
Apple released watchOS 5.1.1 on 5 November 2018 and asked affected customers to contact AppleCare.
Scale
A small number of customers, according to Apple
Sources
Macworld, TechCrunch
Connectivity#

Samsung: Gear S2, Gear S3 and Gear IconX

What happened
After Android 9 Pie was released in August 2018, owners reported that the Samsung Gear app crashed during setup and that connections to Gear watches and earbuds broke on Pie phones.
How it was fixed
Samsung apologized and released an updated app, renamed Galaxy Wearable, that let setup complete on Pie.
Sources
Android Police, 9to5Google
Recalls and repairs#

Apple: MacBook, MacBook Air and MacBook Pro (butterfly keyboards)

What happened
Apple said a small percentage of keyboards in certain MacBook and MacBook Pro models may repeat characters, miss characters, or have keys that feel sticky or respond inconsistently.
How it was fixed
Free repair of keys or the whole keyboard for four years after first retail sale, with refunds for paid repairs. The program later covered more models.
Scale
A small percentage of keyboards, according to Apple
Sources
Apple, Macworld
Connectivity#

Nest (Google): Nest app, Nest Secure, Nest x Yale Lock, thermostats and cameras

What happened
For about three hours on 16 and 17 May 2018, the Nest app stopped working in the US, Canada and the Netherlands. Nest Secure and Nest x Yale Lock owners could not arm, disarm, lock or unlock through the app.
How it was fixed
Nest restored the service the same night. Physical controls kept working throughout.
Sources
The Register, Gearbrain
Recalls and repairs#

Microsoft: Surface Pro 4

What happened
Microsoft said a small percentage of Surface Pro 4 devices showed a scrambled or flickering screen that could not be fixed with a firmware or driver update.
How it was fixed
A replacement program offered free replacement for eligible devices up to three years from purchase, with refunds for customers who had paid for out-of-warranty repairs.
Scale
A small percentage of devices, according to Microsoft
Sources
Microsoft Support, Laptop Mag
Connectivity#

Samsung: SmartThings hub and cloud (North America)

What happened
From 12 to 13 March 2018, a SmartThings cloud outage left many North American users unable to log in or control hub-connected devices such as lights, door locks and garage doors.
How it was fixed
Samsung said the root cause was addressed on the evening of 13 March; a small group of users waited until the next morning.
Sources
Engadget, SamMobile
Connectivity#

Oculus (Facebook): Oculus Rift

What happened
On 7 March 2018, Oculus Rift headsets stopped working for most of the day. Oculus said a security certificate had expired, which also stopped it pushing an automatic update.
How it was fixed
Oculus released a downloadable patch with an updated certificate and gave a $15 store credit to anyone who had used a Rift since 1 February 2018.
Sources
Engadget, TechCrunch
Recalls and repairs#

Amazon: Alexa-enabled Echo devices

What happened
Users reported Alexa devices laughing without being asked. Amazon said Alexa could mistakenly hear the phrase 'Alexa, laugh'.
How it was fixed
Amazon disabled the short command and replaced it with 'Alexa, can you laugh?', with Alexa confirming before it laughs.
Sources
The Verge, Fortune
Update problems#

Samsung: Galaxy S8 and S8+

What happened
Samsung said it had temporarily stopped the Android 8.0 Oreo rollout for the Galaxy S8 and S8+ after a limited number of devices rebooted unexpectedly following the update.
How it was fixed
Samsung investigated, and the rollout resumed around 22 February 2018 with new firmware builds.
Scale
A limited number of cases, according to Samsung
Sources
SamMobile, 9to5Google

2017

Connectivity#

Apple: iPhone and iPad (iOS 11.1.2)

What happened
From 2 December 2017, iPhones and iPads on iOS 11.1.2 restarted repeatedly when time-based local notifications arrived after 12:15 a.m., a date-related bug that mainly hit apps with repeating reminders.
How it was fixed
Apple released iOS 11.2 early and published steps: turn off notifications, update to iOS 11.2, then turn them back on.
Sources
Apple, MacRumors
Recalls and repairs#

Google: Google Home Mini

What happened
Google said a small number of early Home Mini units given out at its launch events had a top touch control that could activate the device without a deliberate press.
How it was fixed
A software update followed on 7 October 2017, and by 15 October Google had permanently removed the top touch function. Related activity was deleted and replacements were offered through support.
Scale
Early units given out at Google's launch events, according to Google
Sources
Google Home Help, TechCrunch
Recalls and repairs#

Google: Pixel 2 XL

What happened
Owners reported screen burn-in and muted colors on the Pixel 2 XL. After investigating, Google said its display aging was in line with other premium smartphones.
How it was fixed
Google planned a more saturated color mode by software update, display-protection updates, and a two-year warranty for every Pixel 2 and Pixel 2 XL.
Sources
Droid Life, The Loop
Update problems#

LockState: RemoteLock 6000i smart lock

What happened
According to news reports, an over-the-air firmware update meant for the 7000i model was sent to 6000i locks on 8 August 2017. The locks lost their keypad access codes and their connection to LockState's servers; physical keys still worked.
How it was fixed
LockState repaired locks shipped back to it in 5 to 7 days or sent replacements in 14 to 18 days, paid shipping both ways and offered a year of free service. Its CEO apologized.
Scale
About 500 locks, according to LockState
Sources
BleepingComputer, CE Pro
Recalls and repairs#

DJI: Spark drone

What happened
DJI said it was aware of a small number of reports of Spark drones losing power in flight and that a firmware update with additional safeguards would follow.
How it was fixed
DJI later made a firmware update that optimized the battery management system mandatory from 1 September 2017. DJI did not say whether it related to the July reports.
Scale
A small number of reports, according to DJI
Sources
DroneLife, DJI, Fortune
Recalls and repairs#

Nintendo: Left Joy-Con controller for Nintendo Switch

What happened
Owners reported wireless connection drops with the left Joy-Con. Nintendo said a manufacturing variation caused wireless interference in a small number of left Joy-Cons and had been corrected at the factory.
How it was fixed
Nintendo adjusted affected controllers free through its support service.
Scale
A small number of left Joy-Cons, according to Nintendo
Sources
TechCrunch, Nintendo Life

2016

Caught before launch#

Glowforge: Glowforge laser cutter

What happened
Glowforge's CEO said that, ahead of planned December 2016 shipments, more units in its office were failing than working, and that feedback from pre-release beta testers showed the product was not ready. Shipments moved to 2017.
How it was fixed
Glowforge extended its production schedule, planning deliveries from May to August 2017, and offered customers credits or a full refund.
Sources
3DPrint.com, Digital Engineering 24/7
Recalls and repairs#

Apple: iPhone 6s

What happened
Apple determined that a very small number of iPhone 6s devices in a limited serial range, made in September and October 2015, may shut down unexpectedly. Apple said it was not a safety issue.
How it was fixed
Free battery replacement for eligible serial numbers, with refunds for paid replacements and coverage for three years after first retail sale.
Scale
A very small number of units made September to October 2015, according to Apple
Sources
Apple, InfoWorld
Recalls and repairs#

Apple: iPhone 6 Plus

What happened
Apple said some iPhone 6 Plus devices may show display flickering or Multi-Touch problems after being dropped multiple times on a hard surface and then further stressed.
How it was fixed
Repair at a reduced US$149 service price for five years after first retail sale, reimbursing owners who had paid more.
Sources
Apple, 9to5Mac
Update problems#

Apple: Older iPhones and iPads

What happened
After iOS 9.3, some iPhone 5s and earlier and iPad Air and earlier devices could not finish activation without the Apple ID and password originally used to set them up. Apple temporarily pulled the update for those devices.
How it was fixed
Apple released revised iOS 9.3 builds for the older models and published activation workarounds.
Sources
iMore, iPhone in Canada
Connectivity#

Apple: iPhone, iPad and iPod touch (date setting)

What happened
Apple said that manually changing the date on an iOS device to May 1970 or earlier could stop it starting after a restart, with the device stuck on the Apple logo.
How it was fixed
Apple published a support article, asked affected users to contact Apple Support, and said an upcoming software update would prevent the issue.
Sources
Apple, Fortune
Update problems#

Nest (Google): Nest Learning Thermostat

What happened
A software update pushed in December 2015 drained some Nest thermostats' batteries, leaving units unresponsive or offline in January 2016. Nest said a software bug was affecting some owners.
How it was fixed
Nest released a fix it said resolved the issue for 99.5% of affected customers, plus a manual recovery guide and phone support.
Sources
Engadget, 9to5Google, The Register
Recalls and repairs#

LG: LG G4

What happened
LG G4 owners reported phones stuck in boot loops for months. In January 2016 LG said the cause was a loose contact between components and apologized for earlier incorrect diagnoses.
How it was fixed
Repair under warranty through carriers or LG service centers.
Sources
Android Authority, GSMArena

2015

Recalls and repairs#

LG: LG Watch Urbane 2nd Edition LTE

What happened
Shortly after launch, LG halted the watch citing a hardware issue affecting day-to-day use, later tied to a display component that did not meet its quality standards. LG said safety was not affected.
How it was fixed
LG halted sales, cancelled the release indefinitely and offered buyers a full refund.
Sources
VentureBeat, 9to5Google
Connectivity#

Wink (Quirky): Wink Hub

What happened
On 18 April 2015, Wink Hubs lost their internet connection for most of the day. Wink said a misconfigured security measure caused it, and hubs that stayed offline could not receive a software fix.
How it was fixed
A software push recovered most hubs, with a self-service fix through router settings. Others were replaced by mail with a prepaid box, owners got a $50 gift card and hub sales were briefly paused.
Sources
Wink, Engadget
Caught before launch#

Jawbone: UP3 fitness tracker

What happened
Jawbone announced UP3 in November 2014 with a 10-meter submersion rating. While scaling to mass production, testing showed it could not reliably reach that rating, and shipments slipped into 2015.
How it was fixed
UP3 shipped from 20 April 2015 rated for splashes and showers, not swimming. Pre-order customers could cancel at no charge.
Sources
TechCrunch, PCWorld
Recalls and repairs#

Apple: MacBook Pro (2011 to early 2013)

What happened
Apple said a small percentage of 15- and 17-inch MacBook Pros from 2011 and 15-inch Retina models from mid 2012 to early 2013 may show distorted or no video, or restart unexpectedly.
How it was fixed
Free repair until 27 February 2016 or three years from sale, whichever was longer, with reimbursement for paid repairs.
Scale
A small percentage of systems sold February 2011 to December 2013, according to Apple
Sources
Apple, 9to5Mac

2014

Recalls and repairs#

Leica: M9, M9-P, M Monochrom and M-E cameras

What happened
Leica said corrosion of the coated filter glass on the CCD sensor could cause optical aberrations, particularly at smaller apertures, in Leica M9, M9-P, M Monochrom and M-E cameras.
How it was fixed
Free sensor replacement regardless of camera age, refunds for paid replacements, and a discounted upgrade offer.
Sources
LFI, Macfilos
Update problems#

Apple: iPhone 6 and iPhone 6 Plus

What happened
iOS 8.0.1, released on 24 September 2014, left some iPhone 6 and 6 Plus users without cellular service or Touch ID. Apple pulled the update the same day.
How it was fixed
Apple published a way to reinstall iOS 8, apologized and released iOS 8.0.2 with a fix days later.
Sources
NBC News, iPhone in Canada
Recalls and repairs#

Apple: iPhone 5 (battery)

What happened
Apple said a very small percentage of iPhone 5 devices sold from September 2012 to January 2013, in a limited serial range, may suddenly have shorter battery life.
How it was fixed
Free battery replacement for eligible serial numbers, with refunds for paid replacements.
Scale
A very small percentage of units sold September 2012 to January 2013, according to Apple
Sources
Apple, Engadget
Caught before launch#

Valve: Steam Controller

What happened
Valve ran live playtests of wireless prototype Steam Controllers with players ranging from industry professionals to casual gamers. It said the feedback would make the controller a lot better and moved its release from 2014 to 2015.
How it was fixed
The controller was reworked using the playtest feedback and launched in October and November 2015.
Sources
Valve, TIME, PCWorld
Recalls and repairs#

Apple: iPhone 5 (sleep/wake button)

What happened
Apple said the sleep/wake button on a small percentage of iPhone 5 models made through March 2013 may stop working or work intermittently.
How it was fixed
Free replacement of the button mechanism for qualifying serial numbers, by carry-in or mail-in, with loaner phones at participating locations.
Scale
A small percentage of units made through March 2013, according to Apple
Sources
Apple, TechCrunch
Recalls and repairs#

Nikon: D600 digital SLR

What happened
Some D600 users reported small spots on certain images. Nikon determined they were dust particles that could become visible in certain conditions or settings.
How it was fixed
Free inspection, cleaning and shutter replacement for all D600 owners, even out of warranty, including shipping both ways.
Sources
Nikon USA, Photography Bay

2013

Update problems#

Microsoft: Surface Pro 2

What happened
After a 10 December 2013 firmware update, some Surface Pro 2 users reported battery drain, charging problems, sleep and wake issues and false error messages. Microsoft removed the update.
How it was fixed
In January 2014 Microsoft released an update addressing unexpected wake and battery drain on devices that had installed the December update.
Sources
The Register, TechCentral.ie
Recalls and repairs#

Microsoft: Xbox One launch units

What happened
After launch, some Xbox One owners reported disc drives making grinding or clicking noises and failing to read discs. Microsoft said it affected a very small number of customers.
How it was fixed
Replacement consoles through an advance exchange program, plus a free digital launch game for affected customers while they waited.
Scale
A very small number of customers, according to Microsoft
Sources
Engadget, The Register
Caught before launch#

Recon Instruments: Recon Jet smart glasses

What happened
Testing of what was meant to be the final pre-production prototype showed some aspects fell short of Recon's expectations, and Recon chose to redesign the glasses.
How it was fixed
Recon redesigned the glasses and moved first pre-order shipments from December 2013 to spring 2014.
Sources
MobileSyrup, Android Headlines
Caught before launch#

PlayJam: GameStick micro-console

What happened
PlayJam delayed GameStick a third time, citing its quality checks and feedback from early beta testers. Its CEO said there were some issues that needed to be solved.
How it was fixed
The retail launch moved to 29 October 2013, then to 15 November for production and logistics. PlayJam said most issues raised by early backers had been fixed.
Sources
Engadget, MCV
Caught before launch#

Nintendo: Wii Vitality Sensor

What happened
After a large internal test of a prototype, Nintendo found the pulse sensor worked as expected for about 90 of 100 people. Its president said it should not launch a product with a known problem just because it had been announced.
How it was fixed
Nintendo put the launch on hold, saying it would launch only if the sensor worked for 999 of 1,000 people.
Sources
Nintendo, Engadget
Caught before launch#

Nvidia: Shield handheld

What happened
Final quality checks on production units found a mechanical issue with a component the day before the planned 27 June launch. Nvidia said it wanted every Shield to be perfect and moved the launch to July.
How it was fixed
Nvidia launched and shipped Shield on 31 July 2013.
Sources
Engadget, SiliconANGLE
Update problems#

Sony: PlayStation 3

What happened
After installing PS3 system software 4.45, a small number of consoles no longer displayed the main menu and could not be used. Sony temporarily took the update offline to investigate.
How it was fixed
Sony released system software 4.46 on 27 June 2013, with steps to recover affected consoles through Safe Mode.
Scale
A small number of PS3 systems, according to Sony
Sources
Engadget, Game Informer, TheSixthAxis
Caught before launch#

Ouya: Ouya console controller

What happened
Kickstarter backers who received early consoles reported sticking controller buttons. Ouya changed production so all retail controllers had larger button holes.
How it was fixed
All retail controllers shipped with larger button holes. Ouya moved the retail launch from 4 June to 25 June 2013, which it said was to build more units for demand.
Sources
Engadget, Android Headlines

2012

Caught before launch#

Google: Nexus Q media streamer

What happened
Google gave Nexus Q devices to developers at Google I/O as an early preview. Citing feedback that people wanted it to do more, Google postponed the consumer launch while it worked on making it better.
How it was fixed
The consumer launch was postponed with no new date, and pre-order customers were sent the preview device free.
Sources
TechCrunch, 9to5Google
Connectivity#

Nokia: Lumia 900

What happened
Shortly after the Lumia 900 went on sale in the US, some phones lost data connectivity. Nokia said the cause was in the phone's software, not the hardware or the network.
How it was fixed
A software update via Zune, or a phone exchange at AT&T stores until 21 April 2012, plus a US$100 AT&T bill credit for buyers through that date.
Sources
Nokia, PCWorld
Recalls and repairs#

Canon: EOS 5D Mark III

What happened
In extremely dark environments, lighting the EOS 5D Mark III's LCD panel could change the displayed exposure value. Canon identified the affected serial number ranges.
How it was fixed
Canon offered free inspection and service for affected cameras from mid-May 2012.
Sources
Canon USA, PetaPixel

2011

Recalls and repairs#

Jawbone: UP fitness wristband

What happened
Owners reported UP bands that would not charge, stopped working or had syncing problems. Jawbone's CEO wrote that the product had not lived up to expectations, including the company's own.
How it was fixed
Jawbone paused production, cancelled pending orders and offered a no-questions-asked refund; owners did not have to return the band.
Sources
TechCrunch, The Christian Science Monitor
Caught before launch#

O2 UK: Sony Ericsson Xperia Play

What happened
After a period of intense testing, O2's testing team found software bugs it said would stop customers having a great experience. O2 extended testing and did not launch the Xperia Play on 1 April as planned.
How it was fixed
O2 said new software fixed many of the problems and in May 2011 confirmed it would sell the phone from June.
Sources
O2, The Register, GSMArena
Update problems#

Microsoft: Windows Phone 7 (Samsung phones)

What happened
Microsoft's first Windows Phone 7 update, released on 21 February 2011, left some Samsung Omnia 7 phones unusable, and Microsoft halted it for Samsung phones while it investigated.
How it was fixed
Microsoft fixed the problems blocking installation, resumed the update for Samsung phones on 2 March 2011 and apologized for the delay.
Scale
A small percentage of Windows Phones, according to Microsoft
Sources
Engadget, PCWorld, The Next Web
Connectivity#

Apple: iPhone (Clock app alarms)

What happened
One-time alarms set for 1 or 2 January 2011 in the iPhone Clock app did not go off; recurring alarms worked.
How it was fixed
Apple advised setting recurring alarms for those dates and said all alarms would work properly from 3 January 2011.
Sources
Macworld, UPI

2010

Caught before launch#

Apple: White iPhone 4

What happened
Apple said the white iPhone 4 had been more challenging to manufacture than expected. It first moved it to late July 2010, then said on 23 July that white models would come later that year.
How it was fixed
Apple held back the white model while the black iPhone 4 stayed on sale.
Sources
Apple, TechCrunch
Recalls and repairs#

Apple: iPhone 4

What happened
Some iPhone 4 users reported reduced signal strength when holding the phone in certain ways. Apple addressed the issue at a press conference on 16 July 2010.
How it was fixed
A free Bumper or selected case for iPhone 4s bought by 30 September 2010, refunds for Bumpers already bought, and full refunds on returns within 30 days.
Sources
Apple, TechCrunch
Recalls and repairs#

Apple: Time Capsule (2008)

What happened
Apple said some Time Capsules sold from about February to June 2008, within a serial number range, may not power on or may shut down unexpectedly after starting.
How it was fixed
Free repair or replacement for affected units, with refunds for paid repairs, coverage for three years from purchase and options to keep the data.
Sources
Apple, TechCrunch
Update problems#

HTC and Sprint: HTC EVO 4G

What happened
Shortly after Sprint began an over-the-air update for the HTC EVO 4G on 28 June 2010, some users reported phones left unusable. Sprint said the vast majority of customers had installed it successfully.
How it was fixed
HTC and Sprint temporarily halted the update to investigate and said it would resume shortly.
Sources
TechCrunch, InformationWeek
Connectivity#

Sony: PlayStation 3 (all models except the slim)

What happened
Older PS3 models treated 2010 as a leap year. Consoles reset their dates, could not sign in to PlayStation Network and could lose trophy data.
How it was fixed
The symptoms cleared once the console clock passed into 1 March (GMT). Sony advised setting the time manually or over the internet.
Scale
Millions of users worldwide, according to PCWorld
Sources
PlayStation Blog, PlayStation Blog (2), PCWorld

2008

Connectivity#

Microsoft: Zune 30

What happened
On 31 December 2008, Zune 30 players froze at startup. Microsoft said a bug in the internal clock driver, related to how the device handles a leap year, caused it.
How it was fixed
Microsoft advised letting the battery drain and recharging after noon GMT on 1 January 2009, after which players started normally.
Sources
Microsoft, NBC News
Connectivity#

Apple: iPhone 3G

What happened
On the 11 July 2008 launch day, iPhone 3G activation through iTunes failed or slowed at Apple Stores, leaving some buyers without working phones; some iPhone 2.0 updates also left existing devices unusable for a time.
How it was fixed
Activation resumed later that day, and some buyers completed activation at home through iTunes.
Sources
InfoWorld, Macworld
Update problems#

Sony: PlayStation 3 (system software 2.40)

What happened
Sony released PS3 system software 2.40 on 2 July 2008 and took it offline within hours after some users could not install it or found the main menu would not display afterwards.
How it was fixed
Sony released version 2.41 on 7 July 2008 and said consoles damaged solely by 2.40 would be repaired or exchanged free.
Scale
A limited number of users, according to Sony
Sources
PlayStation Blog, PlayStation Blog (2), The Register

2007

Recalls and repairs#

Microsoft: Xbox 360

What happened
Microsoft acknowledged an unacceptable number of Xbox 360 repairs for consoles showing the 'three flashing red lights' hardware failure, and said it had identified several causes and improved the hardware.
How it was fixed
Microsoft extended the warranty worldwide to three years for that error, with free repair, replacement and shipping, and reimbursed owners who had paid for such repairs.
Scale
Microsoft set aside $1.05 billion to $1.15 billion for the program
Sources
Microsoft, ABC News

2006

Update problems#

Microsoft: Xbox 360 (autumn 2006 system update)

What happened
After Microsoft's autumn 2006 Xbox 360 system update, some owners reported consoles freezing during play. Microsoft said a very small number of customers had problems after applying the update.
How it was fixed
Microsoft said it was working with each affected customer through customer service, and the Associated Press later reported the problem had been fixed.
Scale
A very small number of customers, according to Microsoft
Sources
The Register, NBC News (Associated Press)
Recalls and repairs#

Microsoft: Xbox 360 (consoles made in 2005)

What happened
Microsoft said a routine review of repair data showed a higher than usual number of Xbox 360 units coming in for repair, mostly from the console's initial manufacturing run.
How it was fixed
Free repairs for consoles made before 1 January 2006, whatever their warranty status, with refunds for owners who had already paid for those repairs.
Sources
Engadget, bit-tech
Recalls and repairs#

Apple: MacBook (2006)

What happened
Some MacBooks shut down intermittently under normal use. Apple said it had identified an issue that caused a small percentage of MacBooks to shut down.
How it was fixed
Apple replaced the affected parts under warranty, then released MacBook SMC Firmware Update 1.1 on 26 October 2006 to address unexpected shutdowns.
Scale
A small percentage of MacBooks, according to Apple
Sources
Apple, Fortune
Recalls and repairs#

Apple: eMac (1GHz and 1.25GHz)

What happened
Apple identified a component failure in certain eMac computers sold from about April 2004 to June 2005 that could cause distorted video, no video, or no power.
How it was fixed
A worldwide repair extension program offered free repair for up to three years from purchase, even out of warranty, and reimbursement for paid repairs.
Sources
Apple, Macworld
Caught before launch#

Nokia: N91, N71, N80 and E-series smartphones

What happened
Nokia said six new smartphones missed their planned first-quarter 2006 shipping dates while it fixed software problems. The N91 had been planned for Christmas 2005.
How it was fixed
Nokia said the N91 would ship that week, the N71 and N80 in about two weeks, and the E-series phones within weeks.
Scale
Six models
Sources
NBC News (Reuters), Engadget
Caught before launch#

NTT DoCoMo and Nokia: Nokia NM850iG

What happened
Two days before its planned 24 February 2006 launch in Japan, NTT DoCoMo postponed Nokia's NM850iG handset. DoCoMo and Nokia Japan said it had a software problem being adjusted to improve quality.
How it was fixed
After final adjustments, DoCoMo released the NM850iG nationwide on 17 March 2006.
Sources
Keitai Watch, RCR Wireless, Keitai Watch (2)
Recalls and repairs#

Nikon: D200 digital SLR

What happened
Nikon said a limited number of early-production D200 cameras could show fine vertical lines across images in specific, uncommon shooting conditions.
How it was fixed
Nikon evaluated cameras free and, where needed, adjusted the image output level so the lines became virtually undetectable.
Scale
A limited number of early-production units, according to Nikon
Sources
The Imaging Resource, DPReview

2005

Recalls and repairs#

Dell: OptiPlex desktops (including GX270 and GX280)

What happened
Dell said more than $300 million of a quarterly charge covered servicing a small percentage of previous-generation OptiPlex desktops with a vendor part that did not perform to specification. Reports said capacitors failed and PCs would not boot.
How it was fixed
Dell replaced affected motherboards, working with customers individually, and later said it extended warranties up to five years for affected machines.
Scale
A small percentage of previous-generation OptiPlex systems, according to Dell
Sources
Dell, Dell (2), Legit Reviews
Recalls and repairs#

Sony: Cyber-shot cameras and Handycam camcorders

What happened
Sony said image sensors in some digital cameras and camcorders made from October 2002 to March 2004 could cause a distorted image or no image, a fault that high temperature and humidity may speed up.
How it was fixed
Free repair, including out of warranty, through Sony service centers. Sony added models in 2006 and ended the free repair in 2010.
Scale
20 models in Sony's first notice
Sources
Sony, The Imaging Resource, Macworld
Recalls and repairs#

Apple: iPod nano (first generation)

What happened
Some iPod nano owners reported cracked screens. Apple said a vendor quality problem affected fewer than one-tenth of one percent of units shipped and that it was not a design issue.
How it was fixed
Apple replaced iPod nanos with broken screens free of charge through AppleCare.
Scale
Fewer than 0.1% of units shipped, according to Apple
Sources
Macworld, The Register
Recalls and repairs#

Apple: iMac G5 (first generation)

What happened
Apple identified a component failure in first-generation 17- and 20-inch iMac G5s, sold from about September 2004 to June 2005, that could cause distorted video, no video, or no power.
How it was fixed
A worldwide repair extension program offered free repair for up to two years from purchase, even out of warranty, for eligible serial numbers.
Sources
Apple, The Register

2004

Recalls and repairs#

NTT DoCoMo and NEC: FOMA N900i

What happened
NTT DoCoMo found a software bug in NEC's FOMA N900i handset that made it restart when saving certain resized images or moving received mail between folders.
How it was fixed
Instead of a recall, DoCoMo issued a free over-the-air software update from 9 March 2004; handsets sold from that day already had the fix.
Scale
About 160,000 units sold by 7 March 2004
Sources
Keitai Watch, RCR Wireless
Recalls and repairs#

Apple: iBook (16 VRAM and 32 VRAM models)

What happened
Apple identified a logic board component failure in some iBooks made from May 2002 to April 2003 that caused blank screens at startup, lines on the screen, and scrambled or intermittent video.
How it was fixed
Free logic board repair or replacement for three years from first sale, with reimbursement for paid repairs. Apple expanded the program twice in 2004.
Sources
Apple, TidBITS, Macworld

2003

Update problems#

Apple: Mac OS X 10.3 Panther with FireWire 800 drives

What happened
After Mac OS X 10.3 Panther shipped, Apple said external FireWire hard drives using a particular bridge chipset and firmware could lose data, and advised users to eject them and stop using them.
How it was fixed
Drive makers released firmware updates, and Mac OS X 10.3.1 in November 2003 improved FireWire 800 reliability.
Sources
Macworld, TidBITS, Macworld (2)
Update problems#

Apple: Mac OS X 10.2.8 update

What happened
After Apple released Mac OS X 10.2.8 on 22 September 2003, some Power Mac G4 configurations lost their Ethernet connections and PowerBook users reported inaccurate battery readings.
How it was fixed
Apple withdrew the update a day after release and released a revised 10.2.8 on 2 October 2003 that fixed both problems.
Sources
TidBITS, Macworld

2002

Recalls and repairs#

Microsoft: Xbox (Japan)

What happened
After the Xbox launched in Japan on 22 February 2002, Microsoft received complaints about scratches on the outer edge of game discs placed on the drive tray. Microsoft called them cosmetic.
How it was fixed
Microsoft offered to evaluate any console customers were concerned about and to repair or replace systems where needed, while saying it was not a recall.
Scale
Inquiries from well under 1% of systems sold, according to Microsoft
Sources
The Register, Pinsent Masons, The Irish Times

2001

Connectivity#

KDDI (au) and Sony: Sony C101S phone

What happened
au (KDDI) said Sony C101S phones would lose service once network changes for its planned cdma2000 1x upgrade began after late July 2001, unless their software was updated.
How it was fixed
au rewrote the phones' software in its stores in about ten minutes, notified owners by mail and online, and waived the fee for owners switching models.
Scale
About 126,000 handsets in use
Sources
Keitai Watch, Computerworld

1999

Recalls and repairs#

Western Digital: WD Caviar desktop drives (6.4GB to 20.5GB)

What happened
Western Digital said some drives in a new Caviar desktop series could contain a faulty chip that might cause them to fail to power up after six to twelve months of full-time use.
How it was fixed
A voluntary recall: a utility identified affected drives, and advance replacements shipped with software to move data across.
Scale
About 400,000 drives sold, according to Western Digital
Sources
Western Digital, The Register

1996

Recalls and repairs#

Apple: Performa and Power Macintosh 5200, 5300, 6200 and 6300

What happened
Apple identified logic board components causing frequent system freezes in several Performa and Power Macintosh desktop series, and a cable causing sudden monitor color changes on some models.
How it was fixed
A repair extension program covered free repair or replacement of the identified components for as long as Apple serviced the products.
Sources
Apple, TidBITS
Recalls and repairs#

Apple: PowerBook 5300 and PowerBook 190

What happened
Apple identified issues in PowerBook 5300 and 190 laptops, including loose power connectors, freezes with some PC cards, and cracking display bezels and housings.
How it was fixed
A repair extension program replaced the logic board, bezel or power supply shield at Apple's expense for as long as Apple serviced the products.
Sources
Apple, TidBITS, The Harvard Crimson

1984

Recalls and repairs#

IBM: IBM PCjr

What happened
IBM introduced a typewriter-style keyboard with 62 full-travel keys for the PCjr, replacing the original chiclet-style keyboard as standard equipment.
How it was fixed
IBM offered the new keyboard free to existing PCjr owners and to buyers of existing stock, through authorized dealers with proof of purchase.
Scale
About 60,000 keyboards, according to Compute!
Sources
IBM, Compute!

How this log is kept

Each entry records what was reported publicly and what the company did about it, with links to the sources. It does not judge causes, and entries are summaries of public reports and company statements, not findings of fault or defect. Safety recalls, medical devices, vehicles, end-of-life shutdowns, security incidents and lawsuits are out of scope.

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